Be-Inc for Outlook Support

Welcome to Be-Inc Support! We're here to help you get the most out of your DE&I compliance add-in for Microsoft Outlook.

Contact Information

Email Support: support@be-inc.ai

Response Time: We typically respond within 24-48 hours on business days

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Getting Started

Installation

Open Outlook (Web, Desktop, or Mobile)
Go to Get Add-ins (or click the Apps icon)
Search for "Be-Inc" in the Store
Click Add to install
The Be-Inc button will appear when composing emails

First-Time Setup

Compose a new email in Outlook
Click the Be-Inc button in the toolbar (or find it in the Apps menu)
The task pane will open on the right side
Navigate to Settings to configure your preferences
Start analyzing your emails for inclusive language!

Common Issues & Solutions

Add-in Not Appearing in Outlook

Solution 1: Close and reopen Outlook
Solution 2: Check the Apps menu (grid icon) - the add-in might be there
Solution 3: Right-click the add-in in Apps menu and select "Pin" to add it to the toolbar
Solution 4: Sign out and sign back into your Microsoft account
Solution 5: Check that you have a Microsoft 365 Business subscription

Analysis Not Working

Check internet connection: Be-Inc requires internet for AI analysis
Check OpenAI API status: Visit https://status.openai.com
Verify email content: Ensure your email has text content to analyze

Auto-Detection Not Triggering

Enable Auto-Detection: Check Settings → ensure "Auto-Detection" is ON
Wait for typing pause: Analysis triggers after you stop typing
Check email length: Very short emails may not trigger analysis

Send Validation Not Working

Enable Send Validation: Check Settings → ensure "Send Validation" is ON
Try sending again: The validation should prompt before sending if issues are detected
Check for issues: If no DE&I issues are found, the email sends normally

Requirements

Microsoft 365 subscription (Business Basic, Standard, or Enterprise)
Microsoft Outlook (Web, Desktop 2016+, or Mobile)
Internet connection

Pricing

Be-Inc Add-in: FREE

The add-in is free to use with your Microsoft 365 subscription.

Feature Requests & Feedback

We love hearing from our users! If you have suggestions for new features or improvements, please email us at support@be-inc.ai with the subject line "Feature Request".

Report a Bug

Found a bug? Help us improve! Please email support@be-inc.ai with:

Description of the issue
Steps to reproduce
Your Outlook version (Help → About Outlook)
Platform (Windows, Mac, Web, Mobile)
Screenshots if applicable